Take Full Control of Your Debit Card
With your Profinium debit card, you decide when, where, and who uses your card.
Plus, knowing that you’ve set rules, restrictions and alerts that meet your specific spending preferences adds another layer of fraud detection and prevention, and gives you added peace of mind.
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Manage your card from your mobile device 24/7.
Set spending limits, manage alerts, and so much more!
Once you have downloaded your Profinium banking app, you will have the ability to:
- Turn your card on or off
- Set transaction spending limits based on your preferences, including dollar amount, transaction type and merchant type
- Get instant alerts on certain types of transactions, like when a transaction is declined
- Set a specific region where the card can be used (travel notices)
- Even set your card so it can be used only when your mobile device is nearby
Stay informed with the latest fraud updates at our Fraud Alert Center.
Change My PIN
In the event you need to change your PIN dial 1-800-290-7893 (206-624-7998 International)
That can cause some stressful moments for sure!
Both of these options are available to you anytime, seriously, 24 hours a day, 7 days a week, 365 days a year. Peace of mind for you! No more waiting until business hours.
Option 1: Through Your Banking App
- If you are certain you will not find your card or it was stolen, click "Report card lost/stolen" within the card management section of your banking app.
- This will shut your card down so the fraudster (or anyone) cannot use the card anymore.
- Then one of our teammates will connect with you (during business hours, Monday - Friday 8:00am - 5:00pm CST) to help get you a new card.
- If you lost your card and you need time to find the card, within your banking app you can lock your card. This will give you time to look for your card without shutting it down completely.
- This will temporarily shut your card down so the fraudster (or anyone) cannot use the card while it is locked. Once you find your card, turn your card back on and you are good to go!
Option 2: Call 888-297-3416 (International 206-389-5200)
- You will speak with a representative to report your card lost/stolen and talk through the process for next steps.
TIP #1: Respond promptly to your debit card alert texts & phone calls.
If our 24/7 debit card monitoring system notices a transaction that may seem out of the ordinary you will receive a text or call to confirm or decline the transaction. If you do not respond, out of extra precautionary measures, the system will inactivate your debit card until we can confirm the purchase is legitimate.
TIP #2: Use the chip insert or tap whenever possible.
When using the chip or tap your card number is scrambled. If the company has a breach or becomes compromised your actual card number will not be available to the villains since it has been scrambled.
TIP #3: Use your PIN to Verify your purchases.
Your PIN is a way for the computer system to recognize it’s you making the purchase. Using your PIN is like using a password. As long as you don’t share your pin with anyone, it confirms your purchase is you by your PIN (Personal Identification Number).
Three Debit Card Tips 1-minute video from Profinium Inc on Vimeo.