family laughing outside

Welcome to Profinium

If you are new to Profinium, welcome! We are excited to have you with us! If you are one of amazing clients, welcome back!  Before we dive into all the amazing products & services now available to you, we wanted to take a moment and share with you who we are and why we believe in Achieving Dreams Together. We are more than just a bank.

Profinium brand video
Now let's get into all the services and products available to you. 
All our products & services are designed with you in mind.  We know life gets busy, so we are here to help you bank at the speed of your life.
 
From helping you pay bills in minutes, to tracking your spending and net worth, to protecting you debit card from fraudsters 24/7, we are here to make your experience amazing! To get started click on the checklist that is most relevant to the account(s) you opened.

 RESOURCES ADDITIONAL DETAILS
checkmark Communication Preferences Text Me Please We want to make sure we are using your preferred method of communication whenever possible. If you prefer to receive texts, we do need your permission to text, and you can do so by clicking or tapping on the Text Please!
checkmark Enroll in your online & Mobile Banking & E-statements

 
checkmark Explore our Online & Mobile Banking Resource Center


 Online & Mobile Banking ResourceS Discover the many ways you can customize your online and mobile banking experience to fit your lifestyle. 
checkmarkWhat to chat with one of our amazing teammates? 

 How to Message Us Tutorial Did you know that you can chat with us through your online & mobile banking?
checkmark
Switching to Profinium? 

Switching banks should not be complicated.  With our Profinium Switch Kit(Opens in a new Window), you have free* access to online services that make switching cards and banks easier.  And as usual, we made sure you can use the software whenever it is convenient for you and your schedule.  
*Third party internet fees may apply.
checkmarkHow to add fraud protection to your debit card
Learn how to setup your debit card notifications and alerts so you are in full control of your debit card.  
You can have full control over your debit card 24/7.  Who uses it, when it is used (online or in person only), set spending limits based on your preferences such as online or in person or by merchant type. 

You can even turn your card on or off directly from your banking app.  comes in very handy if you lost your card or it was stolen.
checkmarkREMINDER: What to do if your card is lost or stolen.
OPTION 1: Immediately go into your online or mobile banking and choose one of two options: 
  • You can turn your card off until you can find your card.  Once you find your card, then you can turn your card back on. 
  • Report your card lost or stolen.  Note, if you select this option your card will not work anymore until we get you a new one.  
OPTION 2: Call 888-297-3416. International dial: 206-389-5200
Learn more about your debit card control features: 

Debit Card Control Features

You can also message us through your banking app or call our team at 1-800-254-6197 during business hours.
(Monday - Friday 8:00am - 5:00pm CST)
checkmarkAdd Fraud Protection Alerts Phone number to your contacts
To protect against fraudsters getting the phone number we will not publicize the number.
Use the number provided by your Relationship Banker or you can message us through your banking app and we will confirm the number. 
 
We have an amazing service that watches over your debit card at all times.  You may receive text messages and/or phone calls verifying if a recent purchase is legitimate or fraudulent.  

IMPORTANT - If you receive a call, email, or message from that number respond promptly.  If you do not respond, for added protection, the card is disabled until we can verify the transaction with you. 
checkmarkStart managing your money like a pro!

In addition to free* access to our online & mobile banking, you get free* access to our money management program, Money Pro.
Monitor budgets, track spending, set goals, and use our interactive budgeting calendar to manage your cash flow throughout the month.
 By adding your external accounts, Money Pro will even help you monitor your net worth.
*Third party internet fees may apply.
checkmarkTour Profinium.com Learn more about us
Take some time to scroll through our departments at to learn about all our products & services. 

RESOURCES ADDITIONAL DETAILS
checkmark Communication Preferences Text Please We want to make sure we are using your preferred method of communication whenever possible. If you prefer to receive texts, we do need your permission to text, and you can do so by clicking or tapping on the Text Please!
checkmark Enroll in your online & mobile banking and e-statements
 



checkmark Explore our Online & Mobile Banking Resource Center.
 
 
 Online & Mobile Banking ResourceS Discover the many ways you can customize your online and mobile banking experience to fit your lifestyle. 
checkmarkWhat to chat with one of our amazing teammates? 
 
 How to Message Us Tutorial Did you know that you can chat with us through your online & mobile banking?
checkmarkTour Profinium.com Learn more about us
Take some time to scroll through our departments at to learn about all our products & services. 
REMINDERS RESOURCES ADDITIONAL DETAILS
checkmark Verify your new account is listed in your banking app. 
 Renaming Your Accounts Log into your banking app and verify your new account is there. You can also rename your account if you prefer.
checkmarkEnroll in e-statements for the new account.
 
 

Save some trees and remember to enroll in e-statements for your new account. 
checkmarkWhat to chat with one of our amazing teammates? 
 
 How to Message Us Tutorial Did you know that you can chat with us through your online & mobile banking?
checkmarkTour Profinium.com Learn more about us
Take some time to scroll through our departments at to learn about all our products & services.